Returns And Refunds

Refund Policy

(a) Unless otherwise required by applicable law, the Company will refund to you 90 percent of the price, plus applicable, prepaid taxes, less applicable Bonuses, on unopened and resalable Products and Business Support Material sold by the Company to you. For the avoidance of doubt, Products shall not be considered “resalable”, if returned after the Products’ commercially reasonable usable or shelf life period has passed; nor shall Products be considered “resalable” if the Company clearly discloses to you prior to purchase that the Products are seasonal, discontinued, or special promotion Products and are not subject to this section 4.1.

In order to obtain your refund, you must return Products or Business Support Material within 30 days of the order date. You may only return the Products or Business Support Material you personally purchased from the Company. The Company does  not refund the original shipping costs on Products or Business Support Material that you return. In order for the Company to correctly back out the applicable Bonuses on returned Products, you must keep the sales order number from the invoice. You must provide the sales order number to the Company at the time you request a refund. You may also return individual Products that are purchased as part of a kit or package. The form of the refund will be based on the original form of payment such as credit card charge. Instead of a refund, the Company may choose other alternatives such as a Product credit. The return of Products may affect your eligibility to receive Bonuses and your pin level, and if Bonuses have already been paid on the returned Products, then the Company will recoup your Bonuses as set forth below in Section 6.9 of this Chapter 2. The Company does not provide refunds for Products or Business Support Materials and Services purchased from another Distributor. If you purchased Business Support Materials and Services from another Distributor, you must seek a refund directly from the Distributor who sold you such Products or Business Support Materials and Services.

(c)     For the avoidance of doubt, where a Distributor acquires Products from the Company for the purpose of resale (ie. for the purposes of a business), all conditions, guarantees and warranties that are not expressly set out in the Contract, including those set out in  the  Consumer Guarantees Act 1993 (in the case of New Zealand) and the United Nations Convention on Contracts for the International Sale of Goods 1980 (with the exception of the Sale of Goods Act 1908 (NZ)) are excluded from the Contract to the fullest extent permitted by law. IF THE CONDITIONS, GUARANTEES AND WARRANTIES IN THE CONSUMER GUARANTEES ACT 1993 CANNOT BE EXCLUDED FROM THE CONTRACT, NOTHING IN THIS CONTRACT MODIFIES, EXCLUDES OR NEGATES THE PROVISIONS OF THE CONSUMER GUARANTEES ACT 1993.